Privacy Policy
Welcome to Joey Drew Studios! We’re the folks behind the Bendy franchise. We value your privacy and want to be upfront about how we collect, use, and protect your information when you visit our website or use our services. This Privacy Policy explains all of that in plain language, but we’ve included the legal bits where needed to keep things legit. If you have questions, reach out to us at privacy@joeydrewstudios.com.
1. What Information We Collect
When you interact with our website, shop our store, or play our games, we may collect the following types of information:
Account Information: If you create an account, we collect your username, password, email address, and age (to ensure we comply with children’s privacy laws).
Purchase Information: When you buy merchandise, we collect your name, billing and shipping address, payment details (like credit card info), and contact info. We don’t store your full payment details ourselves. Those are handled by our trusted payment processors (more on that below).
Gameplay Data: For our games, we collect device information (e.g., device type, operating system), IP address, and gameplay data (e.g., scores, progress, or preferences) to make the game work smoothly and show you relevant ads.
Website Usage: We use cookies and similar tools to track how you use our website, like which pages you visit or what links you click. This helps us improve our site and show you stuff you’ll like.
User Content: If you share content (e.g., comments, fan art, or messages), we may collect and store it to provide our services or create anonymized analytics.
Contact Information: If you email us or sign up for newsletters, we collect your name and email address to respond or send updates.
We collect and use your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws in Canada. If you’re located outside Canada, be aware that your data may be stored and processed in other countries. Where we transfer data cross‑border, we rely on standard contractual clauses, binding corporate rules, or other safeguards approved under PIPEDA to ensure adequate protection.
We don’t collect more than we need, and we’ll always try to let you know when we’re gathering something.
2. How We Use Your Information
We use your information to keep things running smoothly and make your experience with Joey Drew Studios awesome. Here’s how:
To create and manage your account.
To process your merchandise orders and ship them to you.
To show you ads in our games that are relevant to your interests (we use third-party ad networks for this; see below).
To improve our website, games, and services by analyzing how you use them.
To send you updates, promotions, or newsletters (you can opt out of these anytime; see “Your Choices” below).
To respond to your questions or support requests.
To comply with laws, like verifying your age to protect kids under 13.
To create aggregated, anonymized data for analytics (e.g., to see how many players love a certain level).
We send promotional emails only with your consent, which we record. You can withdraw consent anytime by clicking “unsubscribe” in any marketing email or contacting us at privacy@joeydrewstudios.com. Even if you opt out of marketing, we may still send you non-promotional service messages as required by law.
We won’t use your info for anything shady, and we’ll always aim to respect your privacy.
3. How We Share Your Information
We don’t sell your personal information. Period. But we may share it in these specific cases:
With Service Providers: We work with trusted partners to process payments (e.g., Shopify for our store), deliver merchandise, or serve ads in our games (e.g., ad networks). These partners follow their own privacy policies, which we’ll link to where possible.
For Legal Reasons: If required by law (e.g., a court order), we may share your info to comply with legal obligations or protect our rights.
With Your Consent: If you share content (like fan art) and agree to let us feature it, we may share it publicly with your permission.
Anonymized Data: We may share aggregated, non-identifiable data (e.g., game stats) with partners for analytics or marketing.
We’ll only share what’s necessary, and we require our partners to protect your data too.
4. Your Choices and Rights
You’ve got control over your information. Here’s what you can do:
Opt Out of Marketing: Don’t want promotional emails? Click “unsubscribe” in any email or contact us at privacy@joeydrewstudios.com. (Note: We may still send you important service-related notices, like order confirmations.)
Manage Cookies: You can adjust your browser settings to block cookies or get notified when they’re used. Some features of our site may not work as well without cookies.
Access or Delete Your Data: Want to see what info we have or ask us to delete it? Email us at privacy@joeydrewstudios.com, and we’ll help you out.
For Canadian Users (PIPEDA Rights): If you are located in Canada, you can:
Access the personal information we hold about you,
Request corrections if something’s inaccurate, and
Challenge our compliance with PIPEDA. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca. We’ll work with you to resolve your concerns.
For EEA and UK Users (GDPR Rights): If you’re in the European Economic Area or UK, you have extra rights:
Access, correct, or delete your personal data.
Restrict or object to how we process your data.
Request a copy of your data in a portable format.
Lodge a complaint with your local data protection authority (e.g., the Information Commissioner’s Office in the UK).
To exercise these rights, contact us at privacy@joeydrewstudios.com. We’ll respond within 30 days, as required by law.
5. Children’s Privacy
We love our younger fans, but we take their privacy seriously. Our services are not intended for kids under 13, and we don’t knowingly collect personal information from them. If you’re under 13, please get a parent or guardian’s permission before using our site or games. We may ask for age verification (e.g., a credit card or parental consent) to comply with laws like the U.S. Children’s Online Privacy Protection Act (COPPA). If we learn we’ve collected data from a child under 13 without consent, we’ll delete it promptly. Parents, reach out to privacy@joeydrewstudios.com with any concerns.
6. How We Protect Your Information
We take security seriously and use reasonable measures to protect your data, like encryption for data transmission and access controls to limit who can see your info. That said, no system is 100% secure, so we can’t guarantee absolute protection. Nobody can. If we ever detect a security issue, we’ll notify you as required by law and work to fix it fast.
7. How Long We Keep Your Information
We keep your information only as long as needed to provide our services, fulfill your orders, or meet legal requirements. For example:
Account data is kept while your account is active.
Purchase data is retained for as long as required by tax or consumer protection laws (usually 7 years).
Gameplay data may be kept to improve our games, but we anonymize it where possible.
If you ask us to delete your data, we’ll remove it unless we’re required to keep it for legal reasons. We’ll let you know if that’s the case.
8. Third-Party Services
Some parts of our services rely on third parties, and their privacy practices are separate from ours:
Merchandise Store: Purchases are processed by Shopify. Check their privacy policy at shopify.com/legal/privacy.
Game Ads: Our games use ad networks to show you ads. These networks may collect device data or track your activity to personalize ads. We’ll provide links to their privacy policies in the game.
Game Platforms: If you play our games on platforms like Apple, Google, Steam, Xbox, PlayStation, Nintendo, GOG, or others, they have their own privacy policies. For example, see Apple’s Privacy Policy or Google’s Privacy Policy.
We’re not responsible for these third parties, but we choose partners who take privacy seriously.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect new laws, services, or practices. When we do, we’ll post the updated version on our website and update the effective date above. If the changes are significant, we’ll notify you by email or a banner on our site. Check back here periodically to stay informed.
10. Contact Us
Got questions or want to exercise your rights? We’re here to help. Reach out to us at:
Email: privacy@joeydrewstudios.com
For EEA or UK users, you can also contact your local data protection authority if you have concerns.
Last Updated: July 15, 2025